Reference

Terms and Conditions That Govern Your v8k Account

These terms set out what you agree to when you open and use your v8k account — including how deposits through bKash, Nagad, and Rocket are handled, what conduct is expected, and how disputes are resolved.

bKash, Nagad, Rocket coveredAccount eligibility appliesBangladesh-region dependentSubject to local law
v8k Terms and Conditions That Govern Your v8k Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned incorrectly under them, reach out through one of the channels below. Our support team can clarify how a specific rule applies to your account — whether that relates to a bKash deposit, a Rocket withdrawal, or an account restriction. Response times vary by channel and query complexity.

Team online

Live Chat

Open the chat icon from any page while logged in. Describe your terms query clearly and include your account reference for faster handling.

Email Support

Send a written query to our support address listed in your account dashboard. Email is suited for detailed terms questions that need a documented response.

Account Help Centre

The Help Centre inside your account covers common terms questions — wallet rules, account restrictions, and how transaction conditions are applied.

HOW WE APPLY RULES

How v8k Handles Account and Policy Matters

Our approach to enforcing these terms is consistent across all accounts. When a rule applies, we apply it the same way whether the account belongs to someone in Dhaka or any other supported region. Here is how we handle the four areas that matter most to your account.

Account Security

Your account is protected with OTP verification at login. If we detect unusual access patterns, we may temporarily lock the account and ask you to re-verify your identity before restoring access.

Transaction Records

Every bKash, Nagad, and Rocket transaction tied to your account is logged with a timestamp and reference. If you dispute a transaction, we use that record as the basis for review.

Data Retention

We retain account data for as long as required to meet our operating obligations. You can request a summary of data held against your account by contacting support through the Help Centre.

Terms Change Notice

When terms are revised, the updated version is posted here with a clear effective date. We do not apply new terms retroactively to transactions that were already completed under prior terms.

Common Questions About These Terms

Below are the questions we see most often about how these terms work in practice. If your question is not covered here, live chat or the Help Centre in your account is the quickest way to get a clear answer.

Yes. All three payment methods fall under these terms. The specific conditions for each transaction — including processing steps — are shown at the point of deposit and are governed by these terms.

No. Each person may hold one account only. Operating duplicate accounts is a direct breach of these terms and may result in all associated accounts being suspended pending review.

The revised terms are posted at this page with the date they take effect. We encourage you to check this page periodically. Continuing to use your account after the effective date means you accept the changes.

You should stop using your account and contact support before the change date. Our team can walk you through your options, including how to close your account if you choose not to continue.

Send a request through the Help Centre or via email support. Include your account reference so we can locate your records quickly and respond with the relevant details.

Yes. Access to v8k depends on your local law and whether you are in an eligible region. We do not make that determination for you — please check what is permitted in your jurisdiction before using the platform.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.