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How v8k Handles Your Personal Data

This privacy policy explains what data we collect when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our lobby — and how we keep that data secure.

Account data protectedbKash, Nagad, Rocket payment data handled separatelyNo data sold to third partiesYou can request your data at any timePolicy applies to eligible regions
v8k How v8k Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our data handling is built around a few clear principles: collect only what is necessary, store it securely, and give you real control over it. Here is how each area works in practice for your account at v8k.

Account Security

Your account is protected by OTP verification on login. We flag unusual access patterns and may ask you to re-confirm your registered bKash or Nagad number to restore access.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you use most. No advertising cookies are placed without your consent.

Data Retention

Active account data is retained while your account is open. After account closure, we keep only what applicable law in eligible regions requires — then delete the rest on a fixed schedule.

Third-Party Access

Payment processors handling bKash, Nagad, and Rocket transfers receive only the transaction reference needed to confirm a payment. Game studios receive no personal data from your profile.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove your personal data, or if you have any question about how we handle your information, our support team is the right starting point. We handle privacy requests separately from general account queries so your concern reaches the right person without delay. Response times may vary depending on the complexity of your request and your location in Bangladesh.

Team online

Live Chat

Start a live chat from your account dashboard to raise a privacy concern or request a copy of your stored personal data directly.

Email Support

Send a detailed privacy request to our support email. Include your registered mobile number to help us locate your account quickly.

Account Settings

Some data preferences — including cookie settings and marketing communication opt-outs — can be managed directly inside your account settings panel.

Common Questions About Your Data at v8k

These are the questions we hear most often about personal data, account privacy, and your rights as an account holder. If your question is not here, reach our support team via live chat or email.

We store your name, email, and the mobile number you use for bKash, Nagad, or Rocket deposits. Device and session data is also logged for security purposes.

Yes. Submit a data access request through live chat or email with your registered number. We will compile and send your data within the timeframe required by applicable law.

No. Studios like Pragmatic Play and Evolution receive only the game session data needed to run a round. Your bKash or Nagad wallet details are never passed to them.

Go to your account settings and toggle off marketing communications. You can also ask our support team to remove you from all outbound messages — that takes effect quickly.

We delete personal data we are not legally required to retain. You can request deletion via email after closing your account, and we will confirm what has been removed.

The policy applies to account holders in eligible regions. Whether you can access v8k and what rights apply to your data depend on your local law and your region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.