Reference

What Our Legal Terms Cover for You

Access to v8k and its lobby — including account creation, wallet deposits via bKash, Nagad, or Rocket, and participation in any game category — is subject to your local law and the eligible regions we serve.

Eligibility by local lawAccount and wallet conditionsBangladesh-region access termsData and privacy rightsContact and dispute paths
v8k What Our Legal Terms Cover for You
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

We collect only the data needed to run your account and process transactions. This covers your registration details, device identifiers, and the payment method you use — whether that is bKash, Nagad, or Rocket. Data is stored with encryption at rest and in transit. We do not sell your personal information to third parties, and we do not share it beyond what is required for payment processing and fraud checks.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time without closing your account.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze your account while the matter is reviewed.

Data Retention

We hold your account data for as long as your account is active and for a period after closure as required by our operating obligations. You may request a summary of what we hold by contacting support.

Requesting Changes

To correct inaccurate personal data or request deletion where permitted, raise a formal request via the in-account Help Centre or email support with your account ID and the specific data in question.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, need to request account data, or want to raise a formal concern, our support team handles legal queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket transactions, include your transaction reference number so we can investigate accurately and quickly.

Team online

Live Chat

Reach our support team directly through the live chat widget in your account dashboard. Cite your account ID for any legal or data-related query so we can locate your records without delay.

Email Support

Send formal legal requests or account-closure notices to our support email address. Include your registered mobile number and the wallet method — bKash, Nagad, or Rocket — linked to your account.

In-Account Help Centre

The Help section inside your account lists specific request forms for data access, account suspension queries, and transaction disputes. Access it from the account menu on mobile or desktop.

Common Questions About Your Legal Rights

These answers address the questions we hear most about account eligibility, data rights, and how our legal terms apply to your specific situation as a user in Bangladesh.

Yes. Access and account eligibility depend on your local law and your eligible region. Check the legal position in your location before opening or continuing to use an account.

We collect your name, mobile number, and the wallet details — bKash, Nagad, or Rocket — you link to your account. Device identifiers are logged for security and fraud-prevention purposes.

Yes. Submit a data-access request through the Help section in your account or via email support. Include your account ID and registered mobile number so we can locate and compile your records.

Your data is retained for a defined period after closure as required by our operating obligations, then deleted or anonymised. Contact support to understand the specific retention period that applies to your account.

Raise a dispute through live chat or email support. Provide your transaction reference number and the wallet used. We review each case against both our records and the wallet provider's transaction log.

Updates are posted on this page with a revised date at the top. Continued use of your account after an update is posted means you accept the revised terms. If you disagree, contact support to arrange account closure.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.